ABOUT ME
I'm a Conversational and Generative AI specialist with over 20 years' experience in tech, and a background in conversation design, voice technology and user experience design.
I’ve designed IVRs, chatbot and smart speaker applications and managed phonetic lexicon projects at Appen (leading global provider of AI training data).
I studied languages and linguistics at university, and I was a founding ambassador for the Australian & New Zealand chapter of Women in Voice, a non-profit organisation for women in voice technology.
SKILLSET
Conversational AI
Conversation Design, GenAI, Agentic AI, RAG, Prompt Engineering, Microsoft Copilot Studio, Salesforce Einstein, Amazon Alexa, Google Assistant, Nuance Nina, Chatbots, Voicebots & IVRs (Speech & DTMF), NLU.
Experience Design
Quantitative & Qualitative User Research (Usability Testing, User Interviews, Surveys, Wizard of Oz), Affinity Mapping, User Flows, User Journeys, Information Architecture, Wireframing, Prototyping.
When I’m not working, I’m generally outdoors. I love ocean swimming, trail running, snowboarding, splitboarding and many other activities.
